Return & Refund Policy

Shop safely with Ashcroft Packaging
When you purchase from Ashcroft Packaging , we guarantee that if you are not completely satisfied with your purchase, we will take back the product and refund the purchase price.

We do not refund our original shipping costs and it up to the customer to return the product to our warehouse at:
7/133-137 Beauchamp Road Matraville NSW 2036.

This policy applies to all purchases made from Ashcroft Packaging, online or at our warehouse.

Proof of Purchase
Please note that all returns, refunds, exchanges we must be notified of the original Invoice Number before we can process the return.

Change of mind
If you have changed your mind about your purchase we will accept the product back within 14 days if it an original sellable condition. Original Packaging must be intact.

Consumer guarantees
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Ashcroft Packaging. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.

Special Exceptions
If you order a custom made product and you change your mind we cannot refund the product.
Refund Process
Paypal – Refunds will be made to your Paypal account.
Credit Card – We will refund your it to your credit card. You will need to phone us on (02) 9698 1926 to complete the refund.
Bank Deposit. We will refund your bank details. Please email or phone us to arrange this.