Frequently Asked Questions

Q1. Are you just an Online Store?
Q2. Can I pick up my Order from Ashcroft Packaging?
Q3. Can I order by phone instead of ordering over the internet?
Q4. What Payment Methods do you accept?
Q5. Shipping and Freight Charges?
Q6. Are ALL your products shown online?
Q7. What is your Stock Situation?
Q8. Are the prices shown in Australian Dollars and do they include GST?
Q9. If I subscribe to the newsletter, will my email address be kept private?



Q: Are you just an Online Store?

No we have been in business for 50 years and supply mainly Industrial Companies in the Sydney Area. We have Sales Representatives on the road who can assist with general enquiries and specialised requirements.

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Q: Can I pick up my Order from Ashcroft Packaging?

You can pick up from our warehouse at Unit 7, 133-137 Beauchamp Road Matraville NSW 2036. Our warehouse hours are 8.00am - 3.00pm Monday to Friday. Please place your Order Online or  phone (02) 9698 1926 or email us before coming so we can ensure your order will be ready.

Please do not come to the warehouse without placing an order.

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Q: Can I order by phone instead of ordering over the internet?

Yes, you can phone, fax or email your orders, our phone number is (02) 9698 1926 and our fax is (02) 9319 1619.

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Q: What Payment Methods do you accept?

If you are Ordering Online, we accept Paypal, Visa, MasterCard and Direct Deposit. If you are Picking Up we accept Visa, MasterCard,  Eftpos and Cash

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Q: Shipping and Freight Charges?

  1. We ship Australia wide (Tasmania and Nothern Territory are not serviced - email us for a quote) except for some very Bulky Items which are marked "Sydney Area only". Please refer to this map for areas where we deliver bulky items. We do not deliver Bulky Items outside the area listed on the map. All items not marked as "Sydney Area Only" can be shipped all over Australia.

  2. All freight costs are calculated when you place your order.

  3. We have a Truck and a Utility  which do deliveries throughout the Sydney Metropolitan area on a daily basis and for out of Sydney deliveries we use Couriers Please or Australia Post.

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Q: Are all your products shown online?

No, not at this time, we offer a huge range of Packaging Materials, Speciality Tapes, Adhesives, and Machinery etc. Please check general product information or phone or email us for more details.

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Q: What is your Stock Situation?

We try and keep all products on the website in stock at all times but sometimes products may not be available for a few days. Orders will be sent in full when all the stock has arrived unless you advise us otherwise.

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Q: Are the prices shown in Australian Dollars and do they include GST?

All prices are in Australian dollars and include 10% Goods and Services Tax (GST).

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Q: If I subscribe to the newsletter, will my email address be kept private?

Yes all information is kept private and will never be sold to any other parties.

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